After finishing your studies at King’s, you will lose access to your King's IT accounts and email address. This process is only initiated once you have completed your studies and your end date has been awarded.
How long after graduation will my accounts be closed down?
- If you completed and graduated from your course during the summer months (June & July), we start the account closure from the 1 October of that calendar year.
- If you completed and graduated from your course during the autumn months (September & October), we start the account closure from the 1 Feb of the following calendar year.
Once the account is closed, you will lose access to all parts of your King's account, including student records and your email account.
Important to know:
- Once your account has been disabled, unfortunately it's not possible to re-open or extend it.
- For most students, there can be a couple of weeks or even a few months between their official course end date and ceremony date. During this time, we consider you completed and graduated.
Will I receive any warning that my account and email will be closed?
Yes, you’ll be notified by email that your account is being closed 15 days after the closure process starts. Your account will then close 45 days after that.
This gives you time to re-direct any contacts.
My account is disabled/getting closed, but I am still studying
If you believe the closing down of your IT account is a mistake and you have not yet graduated, please contact your department and your Records Centre.
Records Centres can be contacted as follows:
- If you’re within the Faculty for Nursing, Midwifery & Palliative Care, please sign in to get in touch and log an enquiry.
- If you're in any other faculty, please get in touch with Student Records
I’ve graduated but my work still connects me to King’s
If you will be continuing to work or have a significant connection to King's beyond your studies and require ongoing access, please refer to the King's Affiliate Accounts page.
I've graduated but I now work for King’s as a member of staff
If you’ve become a member of King’s staff and need a staff IT account, please contact IT Service Desk. Your line manager should also help you to arrange this.
How will I stay in touch about graduation ceremonies?
While you still have access, you should update your student record with a personal email address.
For more details, take a look at How can I ensure I receive updates regarding future graduation ceremonies?
What if I need to get in touch about my certificate and transcript?
You can always get in touch about important documents you need as a graduate - you don’t need your King's email address to contact us.
To find out more about your transcript and certificate, refer to:
Did you know your Gradintel account for your HEAR is linked to your King's email address?